Inquiries

*Please use this email form for inquiries. We will only reply via email.
*When asking questions about a product, please be sure to include your 'Name,' 'Email Address,' and 'Product Number' in the relevant fields.
*For questions unrelated to products, please enter '0' in the 'Product Number' field and send your inquiry.
*Please refrain from inquiries or negotiations regarding discounts.
We do not offer any discounts except during events.
*Please refrain from sending sales emails.
*Our standard response hours are weekdays from 11 AM to 6 PM.

To ensure a safe and secure shopping experience at ISEYE ONLINE

ISEYA SERVICE

Variety of payment methods

ISEYA ONLINE offers a total of 8 payment methods: Credit Card Payment, Bank Transfer, Paidy Post-payment, Convenience Store Payment, Rakuten Pay, PayPay, au Pay, and Merpay.

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Free gift

At ISEYA ONLINE, we will include one free gift-wrapping bag per product for those who request it. Please add it to your cart along with your ordered items.

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Solid trust and reputation with our customers

ISEYA, with over 100 years in business,
has received high ratings on various operating malls. For high-value products, shop at a "reliable store." Please check our reviews to feel confident in your purchase.

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Regular events and a point system

We also implement regular monthly events and a point system where you earn 1 point for every 200 yen spent. This allows you to enjoy great deals even outside of sales.

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Inquiries

If you're hesitant to buy an expensive item online, please contact us!
We will respond to you with utmost sincerity.

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