An automatic confirmation email will be sent after you place your order.

If you are paying by bank transfer, we will send you a separate email with bank details.

If there is any discrepancy in the attribute verification performed when you select credit card payment, we will contact you individually. For details on attribute verification, please refer to the section on payment.
In addition, if there are any special notifications, we will contact you separately via email. (Excluding regular holidays such as weekends and national holidays, and temporary closures such as during the New Year and Obon holidays.)

We do not send separate order confirmation emails.

We will send you an email once your order has been shipped.

After your order is complete, you will receive an automatic confirmation email from ISEYA ONLINE regarding your order details. Please review your order details carefully.
If you do not receive an email, it is possible that your order was not completed or that your email settings are preventing you from receiving emails from ISEYA ONLINE.
If you have domain restrictions or reception blocking settings enabled, please check and modify them accordingly.

If you wish to contact ISEYA, please add info@nbh-iseya.co.jp to your allow list.

If you have any questions, please contact us by email.

After an order has been placed, you cannot change the orderer or shipping address, payment method, amount of points used, or the products ordered. If you wish to change your order details, please cancel all orders and place a new order.
In such cases, please contact ISEYA ONLINE by email.

Our products are sold at our physical store and on multiple shopping websites. Therefore, depending on the timing of your order, the product's stock status may not be reflected.

Consequently, we may accept orders even if the item is actually out of stock.

After the e-commerce department begins operations, we may send you an out-of-stock notification and cancel your order during the stock confirmation process.

We sincerely apologize, but in such cases, we will be unable to deliver the product.

We kindly ask for your understanding.

If you received a cancellation notification for your order from our shop for reasons other than out-of-stock, the following reasons may apply:


・The name of the orderer and the credit card holder do not match.

・You are using an overseas-issued credit card.

・The delivery address matches (or partially matches) an address previously used for fraudulent orders.

・Incomplete input of the shipping address (e.g., no street number).

・Order confirmation email could not be sent to the email address.

・You are using a disposable email address.

・You are using an unconventional email address domain.

・Our shop received an instruction from the card payment agency to [STOP] product delivery or [SUSPEND] service provision for some reason.

*If there are any suspicious circumstances, we may ask you to verify the identity of the orderer.

*If any of the above reasons apply, we may, at our discretion, cancel your order.

*When placing another order, we may limit the payment method to bank transfer.

Even if you are not satisfied with the cancellation for the reasons stated above, we cannot reverse the decision.

Even if you contact us by email or phone, we may not be able to provide details due to personal information protection.

We apologize for any inconvenience this may cause, but as our shop handles products with high convertibility, we kindly ask for your understanding.

ISEYA ONLINE offers a total of eight payment methods: Credit Card, Bank Transfer, Paidy Post-Pay, Convenience Store Payment, Rakuten Pay, PayPay, au Pay, and Merpay.

Please enjoy your shopping experience using your preferred payment method.

[Important Notes]

・Due to system specifications, we cannot change the payment method after your order has been placed (unless instructed by ISEYA ONLINE).
If you wish to change it, please contact us and we will cancel the order for you.

・Payment using multiple payment methods is not allowed. Thank you for your understanding.

※All orders where credit card payment is selected are subject to attribute verification.

Therefore, it takes approximately 2-3 business days for your order to be confirmed. If there are discrepancies between your card information and your registered information at the time of your order, it will take even longer. If you are in a hurry, please use another payment method.

For details, please read "About Attribute Verification" described below.

The cards we accept are as follows:

Credit card: American Express
This is for single payments only.

Credit card payment (GMO Epsilon): Visa, Mastercard, American Express, JCB, DINERS
This can be used for single, installment, and revolving payments.

Installment payments (3/5/6/10/12/15/18/20/24 times/revolving)

The available number of installments may vary depending on the card company.

Depending on your card status, installment payments may not be available. Please be aware of this in advance.

【About Attribute Verification】

◆To prevent fraudulent use, for customers who place an order using credit card payment, we perform "attribute verification" by requesting inquiries about the following information through our payment processing agent.

It takes approximately 2-3 business days to get the results.

【※Name, address, and phone number registered at the time of order, and the credit card information provided at the time of order※】

※When placing an order by credit card, please reconfirm that there are no discrepancies between the information registered in ISEYA ONLINE and the information registered with the credit card company (name, address, phone number, credit card number, expiration date).

※If there are any discrepancies found during attribute verification, we will contact you by email. In such cases, we may temporarily cancel your order at our discretion. If we do not receive a response to our email, we may contact you by phone. In the unlikely event that we cannot reach you by both email and phone,
your order may be cancelled. Please be aware of this in advance. We always send some form of email, so if you haven't received it, please check your email reception settings and for any typos in your email address.

※The name, address, and phone number you provide for attribute verification will only be used for attribute verification. Products will be sent to the "address specified as the shipping address at the time of order".

※If you wish to have the product sent to an address "other than the shipping address specified at the time of order", such as an address provided for attribute verification, please clearly state this and notify us as soon as possible.

※Please be aware that if the shipping address is changed after shipping, a separate forwarding fee (to be paid by the customer) will be incurred. The forwarding fee will vary depending on the size of the package and the forwarding location.

※Attribute verification takes time to complete. If you are in a hurry, we recommend using other payment methods.

※On Saturdays, Sundays, holidays, and seasonal breaks, credit card companies are closed, so verification may occur on the next business day. In this case, please be aware that shipping may take longer.

※We cannot accept deliveries to accommodations such as hotels, delivery company centers, or forwarding service providers.

※Even after the shipping completion email has been sent, we may cancel shipping or your order based on a report from the card company. In such cases, we apologize for the inconvenience and ask that you select another payment method and reorder.

※Order details cannot be changed after the order is completed, so if you wish to change the payment method, your order will be cancelled once.

※Some customers may aggressively contact us by phone regarding attribute verification. We will report malicious users to the management as needed. Please understand this before placing your order.

※We are unable to confirm your credit card usage limit, as it is set by the customer or the credit card company. For details, please contact your credit card company.

※For installment and revolving payments, fees prescribed by the card issuing company will apply. For details, please contact your credit card company.

※Please enter the card type, expiration date, and cardholder name in the card information input field.

※Overseas-issued credit cards cannot be used for identity (attribute) verification, so please select another payment method.

※Please note in advance that if approval cannot be obtained from the card issuing company regarding your credit card usage, we will refuse your order.

※If the name, address, phone number, etc. registered on your card have been used for past fraudulent activities, we may cancel your order at our discretion.

【Remarks】

・If your credit card cannot be used due to your usage status or other reasons, ISEYA ONLINE will guide you to change your credit card information or payment method, or cancel your order.

・If you do not change your credit card information or payment method within 5 days after being guided to do so, ISEYA ONLINE will cancel your order. However, depending on our judgment (e.g., for popular products), the cancellation may occur before the 5-day period. In such cases, we will inform you of the deadline set by us in advance via email, so please be aware of this.

※We do not accept overseas-issued cards. Please use a credit card issued in Japan under the name of the person who placed the order.

※Credit cards with a different name from the customer information entered at the time of order cannot be used.

※If you have a history of orders being automatically cancelled by the system on our other marketplaces (mainly Rakuten Ichiba), we will not be able to accept your order on this site either.

If you have ever had an order automatically cancelled, any subsequent orders will also be cancelled.

Even if you place an order with a changed name or shipping address, we may cancel the order at our discretion.

We apologize for any inconvenience this may cause and ask for your understanding.

・We will send you an email with details of the bank transfer destination. (Excluding regular holidays such as weekends, and temporary closures such as New Year's holidays and Obon)

・Please do not make a bank transfer until you have confirmed that the item is in stock.

In the unlikely event that you make a bank transfer without confirming stock availability and the ordered item is out of stock, any fees incurred for the refund will be borne by the customer.

【Remarks】

・After placing your order, ISEYA ONLINE will send you an email with payment instructions.

・Please make the payment within 3 days (excluding Saturdays, Sundays, and public holidays) from the day after you receive notification of the bank transfer destination.

・In the unlikely event that you cannot make the payment by the deadline, please inform us of your new scheduled payment date in advance. We may refuse extensions for long periods. Please re-order when you are able to make the payment.

・If payment is received after the deadline and the item is already out of stock, the refund fee will be borne by the customer.

Depending on when you process the bank transfer, it may take some time for the payment to be reflected in our account. Please contact your financial institution for details regarding the exact time of deposit. If there is a possibility that the payment to our account will be delayed, please inform us in advance.

・We will begin preparing for shipping after confirming your payment status.

・Payment confirmations are made after 3:00 PM on weekdays. Payment confirmation is handled by a separate department, so we cannot change the payment confirmation time or product shipping time to accommodate your schedule.

・Since our shipping pick-up time is around 1:00 PM, shipments will be made on the next business day or later after the payment confirmation date. Same-day shipping is not possible.

・If an order is canceled without payment, or if we do not receive payment or any communication by the specified deadline, we may consider it a prank order and refuse future transactions.

・Bank transfer fees are the responsibility of the customer.

※Please make the payment from an account in the name of the person who placed the order. If payment is made under a name other than the orderer, we may not be able to confirm the payment. If you have not informed us in advance, shipping may be delayed.

【What is Paidy?】

No credit card or pre-registration required.

You can start shopping immediately with just your email address and mobile phone number.

No matter how many times you shop in a month, payments are consolidated into one payment the following month.

Please pay by the 10th of the following month via convenience store payment, bank transfer, or direct debit.

【How to Use】

① Select "Postpaid (Paidy)" as your payment method and enter your email address and mobile phone number.

② Enter the 4-digit authentication code sent via SMS to complete your purchase.

③ You will be notified of your total bill by email and SMS between the 1st and 3rd of the following month.

④ Please pay by the 10th of the following month via convenience store payment, bank transfer, or direct debit.

【Fees】

Direct Debit: Free

Bank Transfer: Varies depending on the financial institution

Convenience Store Payment: Up to 390 yen (tax included)

Furthermore, by verifying your identity through the Paidy app, you can use convenient features such as 3-pay installments with no split fees* and budget settings to prevent overspending.

*Free only for bank transfer and direct debit

**Only available for single transactions of 3,000 yen or more

【Important Notes】

*Payment cannot be made unless your identity verification in the Paidy app has been completed.

*The maximum purchase amount for a single transaction varies by individual and will be determined after your registration is complete. We cannot answer inquiries regarding this limit.

▼Download the Paidy app here▼

App Store: https://apps.apple.com/jp/app/paidy/id1220373112

Google Play Store: https://play.google.com/store/apps/details?id=com.paidy.paidy

*Click here for more detailed information about Paidy

【About Convenience Store Payments】

You can pay at "7-Eleven," "Lawson," "FamilyMart," "MINISTOP," and "Seicomart."

The maximum shopping amount is 299,999 yen (tax included).

*If you wish to purchase items exceeding this amount, please consider other payment methods. In the unlikely event that you order an item over 300,000 yen using convenience store payment, the order will be canceled.

【About Payment Deadline】

Due to site specifications, if payment is not received within "72 hours" at the convenience store, the order will be automatically canceled. Therefore, we will allow a "3-day" grace period from the time we send the payment request email.

If the grace period is exceeded, the order will be canceled. Thank you for your understanding.

If it is difficult to make payment within 3 days, please include a message in the "remarks column" when placing your order, and we will accommodate you as much as possible.

Note: Please be aware that orders that are canceled due to non-payment will not be accepted for re-order to prevent mischief.

Fees will be borne by the customer at each convenience store. Please make your payment accordingly.

Payment methods vary by convenience store. Please check the following URLs for details.

【How to Use】

●7-Eleven

Click here for 7-Eleven payment procedure!


●Lawson

Click here for Lawson payment procedure!


●FamilyMart

Click here for FamilyMart payment procedure!


●MINISTOP

Click here for MINISTOP payment procedure!


●Seicomart

Click here for Seicomart payment procedure!

Rakuten Pay is a service that allows Rakuten members to make online payments on sites other than Rakuten Group.

With Rakuten Pay, you can make smooth payments using the credit card information you normally use, and you can also use and earn Rakuten Points.

How to pay with Rakuten Pay

・On the order confirmation screen, click "Pay with Rakuten ID" and proceed with the payment procedure on the Rakuten member page. To use Rakuten Pay, you must register a credit card to your Rakuten member information in advance.

・For detailed information on how to use Rakuten Pay, its history, and Rakuten Points usage, please check the automatically generated email sent from Rakuten or the Rakuten Pay usage history.

・If Rakuten Pay and/or your credit card cannot be used due to your usage status or other reasons, ISEYA ONLINE will guide you to change the payment method or cancel your order.

・If you do not change your payment method within 7 days after being guided to do so, ISEYA ONLINE will automatically cancel your order.

*Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

ISEYA ONLINE accepts PayPay payments. After placing your order, you will be redirected to PayPay to complete your payment online.

・When you select "PayPay" for payment and confirm your order details, the payment amount will be displayed on the PayPay website or app. After confirming the amount, you can complete the payment by pressing the "Pay" button.

・If the payment deadline is exceeded, your order will be automatically canceled.

・Please note that if an order is automatically canceled due to non-payment within the deadline, you may be unable to use any payment method, regardless of the method chosen.

【Important Notes】

・ISEYA ONLINE does not allow partial payments using PayPay.

・After completing your payment, your order history in My Page may not display correctly until the system processing is reflected. We kindly ask you to check if your PayPay payment has been completed.

・For more details about PayPay, please refer to PayPay (external site).

au PAY (online payment) is a service that allows you to make payments from your pre-charged au PAY balance (virtual prepaid account).
To use the service smoothly, please prepare your "au ID" in advance and charge the necessary amount to your au PAY balance.

[How to use]

Click here to confirm how to use au Pay

・When you select "au Pay" at the time of payment and confirm your order details, the payment amount will be displayed on the au Pay website or app. After confirming the payment amount and pressing the "Agree" button, you can make the payment.

・If the payment deadline is exceeded, your order will be automatically cancelled.

・Please note that if payment is not made within the deadline and the order is automatically cancelled, you may not be able to use the service regardless of the payment method.

[Important Notes]

・ISEYA ONLINE does not allow partial payment of the purchase amount with au Pay.

・After payment is completed, your order history on My Page may not be displayed correctly until the system processing is reflected. We apologize for the inconvenience and ask you to confirm if your au Pay payment has been completed.

・For details about au Pay, please refer to au Pay (external site).

Merpay Usage Guide (Online Payment)

Merpay (Online Payment) is a service that allows you to pay using your Merpay balance, a registered bank account, or a MerCard through the smartphone payment service "Merpay."

You can use the service smoothly by registering with the Mercari app and charging the necessary amount to your Merpay balance.

[How to use the service]

Click here to check the steps for using Merpay (Online Payment)

・When you select "Merpay (Online Payment)" at the time of payment and confirm your order, the payment amount will be displayed in the Mercari app or on the web screen.

・After confirming the payment amount, the payment is completed by authorizing it on the app (or entering your PIN).

・If the payment deadline is exceeded, your order will be automatically canceled.

・If payment is not received by the deadline and the order is automatically canceled, you will need to reorder regardless of the payment method.

[Important Notes]

・At ISEYA ONLINE, it is not possible to pay only a portion of the purchase amount with Merpay.

・After payment is completed, it may take some time for the processing to be reflected in your order history on My Page. Please confirm payment completion in the Merpay app.

・For more details about Merpay, please check the Merpay official website (external link).

Hokkaido 900 yen, areas outside Hokkaido 1,500 yen
*Customers purchasing products totaling 100,000 yen (including tax) or more will receive free shipping.

【Regarding Various Fees】

*Please note that customers are responsible for any fees incurred during bank transfers or other payment methods.

Orders are shipped only on weekdays and business days, and we do not offer same-day shipping. It generally takes "about 2-3 business days" from order confirmation until arrival.

For orders paid by credit card, it takes about 2-3 business days for the attribute confirmation results to be issued, so it will take several days for order confirmation and shipping. For details on attribute confirmation, please refer to the credit card section under payment methods.

Sagawa Express is our only shipping carrier, and customers cannot specify a different shipping company.

Additionally, there have been frequent instances of long-term absence, refusal to receive, and unauthorized cancellations after orders are placed. As stated in our usage guide, if such actions are confirmed, we will charge for round-trip shipping fees, handling fees, and other miscellaneous expenses, refuse future transactions, and report the incident to affiliated companies. We appreciate your understanding.


[Regarding selectable delivery dates]

Delivery date selection: 2 days after the purchase date ~

Available delivery period: 10 days from the above specified delivery date

Example: If purchased on 5/31, you can specify a period from 6/3 to 6/13.

*Please note that we cannot accommodate requests for dates outside the selectable period even if written in the remarks column.

*While we strive to ship as quickly as possible, we cannot accommodate urgent shipping requests for dates outside the selectable period or expedited shipping at the customer's own additional cost. We apologize for any inconvenience this may cause and appreciate your understanding.

Shipments for ordered products are processed only on weekdays during business hours, and we do not offer same-day shipping. Customers cannot request or specify a shipping date. Please refrain from making inquiries such as "Why can't you ship the same day?" as these will disrupt our operations.

The only shipping carrier available is Sagawa Express; customers cannot specify a different shipping company.

Furthermore, we have seen a frequent occurrence of long-term absences, refusal to accept delivery, and unauthorized cancellations after orders are placed. As stated in our Usage Guide, if such actions are confirmed, we will charge for round-trip shipping, handling fees, and other related expenses, refuse future transactions, and report the matter to affiliated companies. We appreciate your understanding.

If the name on the signboard at the designated delivery address does not match the name in the delivery address information, please add "name on the signboard" at the end of the address.

Example: If the name to be written on the delivery slip is "Iseya" and the name on the signboard at the residence is "Suzuki"

Name: Taro Iseya

Address: 1234-56 Chuo-ku, Sapporo-shi, Hokkaido (c/o Suzuki)

*If the name on the delivery slip and the name on the signboard do not match, the delivery will be put on hold, as it will be assumed that "no one with this name lives at this address."

Our store does not offer unattended delivery service.

If you write "Please leave the package at the front door if I am not home" or similar in the remarks column when placing your order, we will not be able to accommodate your request and will proceed with standard delivery.

Additionally, even if such instructions are written in the delivery address or name fields, we will remove that line.

If you are personally using an unattended delivery service, please clearly state this in the remarks column or similar.

If there are any unclear parts in your instructions, your shipment may be delayed due to verification or other procedures.

Please also note that we bear no responsibility whatsoever for theft, damage, or scratches to packages that occur as a result of using unattended delivery (or even if they were already damaged).

As our store handles many high-value items, we kindly ask for your understanding.

【You can specify from the following time slots】

Morning, 12:00-14:00, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00

However, even if a time is specified, some delivery regions may not offer time-specified delivery services. Please be aware of this in advance.

※Shipments are generally limited to within Japan. If you wish to ship overseas, please consider using "FROM JAPAN" or other international forwarding services.

※All packages are non-transferable.

※Please note that we cannot accommodate specific requests outside the above time slots, such as delivery before 10 AM.

※We do not allow changes to the recipient's address after the product has been shipped. Please ensure you receive the product at the address specified in your order.
If you are unable to receive the product at the address specified in your order, it will be returned to us, and you will be responsible for the actual round-trip shipping costs. Please be advised.

※To ensure secure transactions, we decline deliveries to temporary residences or accommodations such as hotels.

In the unlikely event that you specify a delivery address with only the street address, without including a hotel or hospital name, and we determine there is a possibility it is a temporary residence or accommodation, shipping may be put on hold. If the specified hotel or hospital is your workplace, we apologize for the inconvenience, but please clearly state this in the remarks section.

【About available delivery dates】

※Delivery date specification: From 5 days after the purchase date

Available delivery period: 10 days from the above specified delivery date

Example: If purchased on May 31, you can specify a period from June 5 to June 15.

※We ship as quickly as possible, but we do not offer same-day shipping. Customers cannot specify the shipping date.

※Even if you write a date outside the available period in the remarks section, we will not be able to accommodate it. In such cases, we will need to confirm with the customer, which may cause delays in shipping.

You will be responsible for round-trip shipping costs associated with cancellations due to specifying an unreasonable desired date. Shipping costs will apply even during free shipping campaigns.

[You can purchase Iseya products using FROM JAPAN]

ISEYA ONLINE does not ship directly overseas, but customers outside Japan can make purchases by using FROM JAPAN, a purchase and shipping代理 service.

To improve convenience for overseas users, we recommend using 'FROM JAPAN'.

We apologize for the inconvenience, but please place your order through FROM JAPAN.

*Events on ISEYA ONLINE are not applicable on FROM JAPAN.

*All packages are non-forwardable.

*For detailed instructions on how to use FROM JAPAN, please click here.

[Orders will be canceled if there is a suspicion of fraudulent use.]

ISEYA ONLINE handles many high-liquidity products, so we take measures to prevent fraudulent use when you place an order.

If we find any suspicious activity that suggests "potential fraudulent use," we will unfortunately cancel your order.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

[Handling of orders with suspected fraudulent use]

※If we find any suspicious activity suggesting fraudulent use based on the information provided with your order, we will cancel the order.

※We cannot disclose which specific aspects are considered suspicious or provide answers that could compromise future security measures. Please refrain from making such inquiries.

※Please refrain from making complaints or providing feedback regarding this matter. If we determine that it interferes with our regular operations, we will cease communication.

※If there are any suspicious points, we may request identity verification of the orderer (such as phone confirmation or submission of identification documents).

※If fraudulent use of a credit card payment is discovered, all "IP addresses" and "access log" data collected at the time of the order will be submitted to the police.

Furthermore, we ask customers to
please reconfirm if there are any suspicious charges in your credit card usage history from your card company.
In the unlikely event that you receive a bill from ISEYA ONLINE for something you do not recall,
please contact your card company.

If you have any questions regarding this matter,

please contact us at info@nbh-iseya.co.jp.

Thank you for your understanding.

The "Statement of Account" issued by each card company will serve as your receipt.

The "payment receipt" issued at the time of your bank transfer will serve as your official receipt.

Your statement will serve as your receipt.

In the remarks column when placing your order, please enter "Receipt request" and the desired "Recipient name and itemized description." By requesting a receipt, you are deemed to have agreed to the following terms.

* For bank transfers, receipts will be issued after payment has been confirmed.

* We do not issue receipts with itemized descriptions for anything other than the ordered products, nor do we issue receipts with blank recipient names or generic recipient names such as "To Whom It May Concern."

* The receipts issued by our store will not have revenue stamps affixed and will indicate the payment method in the itemized description.

Please note that we do not accept cancellations, returns, or exchanges due to customer convenience. We kindly ask you to carefully read the product description, thoroughly consider, and fully understand the product before placing an order.

We also cannot accept returns due to reasons such as incorrect sizing, so please confirm the size carefully before ordering.
Our products are pre-owned items. While we strive to accurately convey the impression of the actual item, it is not always possible to describe every existing flaw.
We appreciate your understanding of the nature of pre-owned goods.

We do not accept cancellations, returns, or exchanges due to customer convenience. Therefore, please read the details carefully, consider them thoroughly, and make sure you understand them before placing your order.

While we take every precaution with product quality and delivery methods, in the unlikely event of any of the following:

・Product damage or malfunction

・Receiving an item different from what you ordered

If you find any issues that you believe are our fault, please contact us by email within 3 days of receiving the product.

Our store primarily deals in used items, and most of them are one-of-a-kind (each with a different condition), so we cannot accept exchanges. Thank you for your understanding.

If a refund is processed, the money will be transferred to your designated account within 5 business days (excluding Saturdays, Sundays, public holidays, temporary closures, etc.) after confirmation of the item's arrival. For credit card payments and various Pay series, refunds will not be made via bank transfer; instead, the card company may apply the refund as an offset in the following month or later. We appreciate your understanding.

"Cooling-off" is a system applied to door-to-door sales and similar transactions. Currently, there is no obligation to apply cooling-off to mail-order sales.
At our store, we facilitate customers' purchasing decisions by providing detailed product information and setting up an inquiry desk, thereby confirming your intent to purchase in advance. Therefore, the cooling-off system does not apply.

At our store, we only offer watch band size adjustments if the desired size is smaller than the listed wrist circumference. For all jewelry items, we do not accept size adjustments or other special requests.

When ordering a watch, please specify "desired wrist circumference" in the notes field. We will adjust the watch to a size as close as possible to your request and ship it to you.
(Example: "I'd like a wrist circumference of 17cm.")

*Please note that we cannot make fine adjustments such as those in millimeter increments.

*If it is difficult to adjust to your desired size, we will contact you via email. Therefore, customers requesting size adjustments are kindly asked to frequently check emails from our store.

*In the event that the message regarding your desired size is unclear, we will also send you an email, so please check your email frequently.

*Please note that depending on the type of watch bracelet, we may not be able to accommodate your request. We will contact you via email in such cases.

For credit card payments, size adjustments will be made after attribute verification (identity confirmation) is completed.

In the unlikely event that we are unable to adjust the size to your desired specifications, we will contact you.

If you would like to confirm whether the size adjustment has been completed to your desired specifications, please write the following in the remarks column when placing your order, along with the actual size and desired size: "I wish to confirm the size after adjustment / Ship after approval."

Please note that if we do not receive a reply from you within approximately two days of sending our email, we will consider the size adjustment complete and ship the item.

Please be aware that if your order falls on a weekend, public holiday, or temporary store closure, there may be significant shipping delays.

Please note that it may take some time from the placement of your order until shipping.

※Please note that depending on the type of watch bracelet, we may not be able to accept the request. In such cases, we will contact you by email.

At Iseya, we offer our own unique warranty to customers who purchase a wristwatch from us.
The warranty details vary depending on the product and rank, so please check the product details section on each wristwatch's product page for more information.

Warranty Period: N, S ranks - 1 year / Other ranks - 6 months
Warranty Coverage: Regardless of whether it's quartz or automatic, if 'a malfunction such as a delay or stop occurs in the internal mechanism despite normal use', we will carry out repair or adjustment free of charge at an external repair center after confirming that the issue occurred within the warranty period from the date of purchase.

Examples of exclusions from the warranty are as follows:

* Malfunctions or damage to external parts such as the crown, strap, case, or glass

* Damage caused by external factors such as magnetism, water immersion, or disaster

* Malfunctions of external parts due to age-related changes or deterioration that occur during use

* Malfunctions caused by reasons other than our company, such as repair history at other stores or modifications

* Cases where we determine that it is not covered, such as bringing in by someone other than the purchaser, loss of the warranty card, or alteration of the date

The above are just major examples.

Please note that even within the warranty period, there may be cases where a fee is charged, so please check again.

Including other cases, we ask all customers to confirm the details before we proceed with repairs. If you wish to request a repair, please contact us via our inquiry form.

As an ISEYA ONLINE exclusive, we offer one free gift bag per purchased item for customers requesting gift wrapping.

If you would like gift wrapping, please add it to your cart along with your other items or indicate your request in the remarks section.

For more details, please see our gift wrapping page.

Regarding Our Product Grading System: Below is a list of our product grades. These are our own unique standards for pre-owned items, so please use them as a reference only.

N New old stock.
S Unused, as good as new.
SA Pre-owned item, almost like new. In very good condition.
A Very little signs of use; scratches and dirt are not noticeable.
AB Scratches and dirt are slightly more noticeable than grade A pre-owned items.
B Item with minor to moderate scratches and signs of use.
C Item with numerous noticeable scratches and signs of use. There are no issues with functionality.

Please note: The condition of accessories may be on par with the product's condition or have damage corresponding to its grade. Minor damage may not be listed. Thank you for your understanding.

If you do not receive an email, it is possible that "your order has not been completed," "the registered email address is incorrect," or "you are unable to receive emails from ISEYA ONLINE."
If you have set up domain-specific or blocked reception, please add info@nbh-iseya.co.jp to your allowed list.

If your order has not arrived, please check the following possible reasons:

・Purchase process not completed

In some cases, items are left in the shopping cart and the order is not completed.

To complete your order, click the "Proceed to checkout" button in your shopping cart, enter your shipping information, payment method, delivery method, etc., and then click the "Place order" button on the order confirmation page.

・Order not confirmed, or item not shipped

If there are deficiencies in the entered information, such as a missing house number or an incorrect registered address or phone number, delivery may be put on hold.


＜Returned to our distribution center due to unknown address＞

Due to an incorrect address, the item may have been returned to us by the delivery company.


＜Returned to our distribution center due to long-term absence＞

Due to long-term absence, the item may have been returned to us by the delivery company.


＜Shipment not made for other reasons＞

In other cases where the product cannot be shipped as scheduled for any reason, delivery may be put on hold or canceled. In any case, we will send an email, so please regularly check emails from our store until your product arrives.

If you have any questions, please contact us by email or phone.

One point is awarded for every 200 yen spent on products.
Accumulated points can be used at "Susukino Main Store" and "Online Store."

*To use points, please add items to your cart, proceed to checkout, and enter the desired points in the "Point Entry Field" before pressing the button.

Point Award Timing: 1 day after product shipment

Expiration Date: 12 months

*Due to system specifications, points cannot be combined with other discounts such as sales or coupons. We appreciate your understanding.

*Points will not be awarded if you are not a registered member. Please note that points cannot be added retroactively.

*Points cannot be exchanged for cash.

*If there is a reason (cancellation, return, fraudulent activity, etc.) that we deem appropriate to cancel points awarded by our store, we may cancel some or all of the points without notifying the customer.

*If a member loses their membership status, they will lose all rights related to the use of their accumulated points and other services, and our company shall not be held responsible for any damages incurred by the member due to the loss of status.

*You can check your point status and expiration date after logging in here.

You cannot modify or change any of your membership registration details yourself, except for your address. If you need to make corrections or changes to anything other than your address, please contact us.

Items that you cannot modify, change, or process yourself (other than your address):

- Login password
- Your name
- Phone number
- Email address
- ISEYA ONLINE unsubscription process

*For password resets, we will send an email with reset instructions.
*For items other than your password, we will make the corrections for you.

In all cases, support is only available during our business hours.
We apologize for any inconvenience this may cause if you wish to place an order immediately, but due to the specifications of the shopping site, only we can perform these operations.
Additionally, to prevent confusion with other customer information, we may ask for details other than the item you wish to correct.
When contacting us, please be sure to include your name and either your phone number or address, in addition to the item you wish to correct.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

ISEYA ONLINE

Iseya Building, 2-1 Minami 5-jo Nishi 2-chome, Chuo-ku, Sapporo-shi, Hokkaido

Department in charge: Internet Business Department
TEL: 011-531-3955
E-mail: info@nbh-iseya.co.jp

[Inquiry Response Hours] Weekdays 10:00 - 18:00 (Excluding Saturdays, Sundays, national holidays, and long holidays)

*We do not offer urgent responses, such as for "I need an immediate answer." Please refrain from making such requests.

*While emails and chat inquiries are accepted 24 hours a day, responses are only provided on weekdays, so it may take some time to reply depending on the date and time of your inquiry. We appreciate your understanding.

*Please note that we may have extended special holidays such as during the New Year's period and Golden Week. In such cases, we will post an announcement in the "NEWS" section, so please check there.

【Inquiries】

Please submit inquiries here.

[Inquiry Response Hours] Weekdays 10:00 - 18:00 (Excluding Saturdays, Sundays, national holidays, and long holidays)

We accept inquiries regarding products. Please provide your "Name," "Email Address," "Product Number," and "Inquiry Details."

Please note that ISEYA ONLINE refrains from accepting the following types of inquiries. We apologize for any inconvenience and appreciate your understanding. If your inquiry falls outside these categories, please proceed.

【Discounts are generally not possible】
While there may be cases where discounts are requested in product inquiries, we do not offer discounts except during special occasions like sales. We kindly ask you to refrain from excessively soliciting discounts.

【Same-day shipping is not available】
Detailed information is provided in our shopping guide under "Shipping, Delivery, etc." Please check it for more details.

【Regarding accessories】
All included accessories are generally listed in the accessory section on each product page. Please assume that anything not listed on that page is not included, and refrain from demanding additional accessories.

*Please be aware that if an inquiry contains content that significantly impacts the above or our operations, we may refuse to respond or take appropriate action. Thank you for your understanding.

*We cannot arrange product backorders or special orders.

※We are unable to provide stock arrival notifications.

※Orders using two payment methods, such as a combination of credit card payment and bank transfer, cannot be processed due to system limitations.

※If we determine that there has been a nuisance act, such as refusal to receive or a prank order, we will report it to the operating company.

Hokkaido Public Safety Commission, No. 101015700008
Minamikawa, Shin

Regarding the sale of alcoholic beverages, it is prohibited by law for persons under 20 years of age to drink alcohol.

We do not sell to individuals under the age of 20.

Please note that we will verify your age at the time of purchase.

Please be aware that if you do not provide this information, we will be unable to ship your order.

Alcohol Sales / Manager's Sign ● Sapporo Tax Office Notification No. 8101

Name and address of the sales location: Brand Shop ISEYA Iseya Building 1F, Minami 5-jo Nishi 2-chome 1, Chuo-ku, Sapporo
Name of alcohol sales manager: Shin Minamikawa
Training organization: Sapporo Nishi Retail Liquor Dealers Association
Date of alcohol sales manager training: June 27, Reiwa 6
Next training deadline: June 26, Reiwa 9