[ISEYA ONLINE Exclusive] WINTER SALE will be held from Dec. 1st to 15th!

Thank you for always using ISEYA ONLINE.

ISEYA ONLINE will be holding a "WINTER SALE" from December 1st to 15th!
You might be able to purchase those items you've been wanting or curious about at a great price.

Details are as follows:


◆Event Details◆
WINTER SALE 3-20% OFF (The discount rate is not displayed on the product page and will be automatically calculated in the shopping cart.)
*Please note that discounts from points, other coupons, etc., cannot be combined with this offer.

◆Event Period◆
December 1, 2023 (Fri) 0:00 to December 15 (Fri) 23:59


Please review the following disclaimers carefully before making a purchase. If you have any questions, please contact us by email before purchasing, taking our business days and hours into consideration.

Important Notes------------------------------------------------------------------

*Only items designated as sale items by our store during the period are eligible. Some items are excluded from the sale, and discount rates vary by genre. We do not accept any requests for price adjustments or negotiations for individual products. Please refrain from making such inquiries.

*This campaign is exclusively for "ISEYA ONLINE" (mail order) and is not available at physical stores. Please refrain from making inquiries or negotiating with physical stores.

◆Regarding out of stock items
As our products are also sold at physical stores and on multiple shopping sites, there may be instances where product stock status is not reflected at the time of your order.
Therefore, we may accept orders even when an item is actually out of stock.
If an item is out of stock, we will contact you after the start of business hours of the mail-order department. We appreciate your understanding.

◆Regarding in-store pickup
If you wish to pick up your order in-store, please be sure to make an appointment in advance. The store and the online shop are separate departments with different business hours, so please understand that it may take more time and communication than usual to process your request.
*On weekends, holidays, and after business hours on Fridays, we cannot confirm or reply to orders or inquiries until the start of business on the next business day.

・Basic support is provided during weekday business hours (Mon-Fri); we cannot process inquiries or orders on weekends or holidays. We appreciate your understanding if you can accommodate this, as we cannot confirm or reply to orders or inquiries until the start of business on Monday after a holiday closure.
・The operating staff for the store and the online shop are different, and their business days may also differ. Therefore, if you visit the store before receiving notification from us about the pickup date, we may not be able to hand over your product on your desired date, or we may not even be aware of your order.
・We will send you an email notifying you of the possible pickup date, so please be sure to visit the store on or after that date.
・This campaign is originally intended for orders, payments, and shipping to be completed within the online shop.


◆Other Important Notes
We do not guarantee any compensation if you are unable to complete your order during the event period due to reasons such as our business days, business hours, or staffing availability, which may result in a delay or absence of a response to your inquiries from our side. We appreciate your understanding in advance. If you have any questions, please contact us as early as possible so that we can respond during our business hours.

We do not accommodate any changes to the amount, returns, exchanges, or similar requests after purchase. We also do not accept any complaints related to these matters, so please confirm your order once again before placing it.

Contact: info@nbh-iseya.co.jp
Due to staffing considerations, please contact us via the email address above, rather than by phone, regardless of business hours.