[ISEYA ONLINE Exclusive] Free Shipping & Gift Wrapping Campaign!
Thank you for always using ISEYA ONLINE.
During the period below, ISEYA ONLINE will be offering "Free Shipping" and "Free Gift Wrapping" to customers who place an order.
●Gift Bags: Please add them to your cart from the gift wrapping page and order them with your product.
Alternatively, please indicate your wish for gift wrapping bags in the remarks column.
Details are as follows:
【Period】April 1, 2024 (Monday) - April 19, 2023 (Friday) for orders placed within this period.
Notes------------------------------------------------------------------
◆Notice
*This campaign is exclusively for "ISEYA ONLINE (mail order)" and is not available at physical stores. Please refrain from making inquiries or negotiating for the same content at physical stores.
*Furthermore, those who fail to adhere to the rules in the notes, including the above content, will be refused future orders. Please reconfirm and understand the content.
*If you have a preferred gift wrapping color, please specify it when ordering. If not specified, we will select one and send it to you.
*Regarding size, we will select and send it considering the product, shape, accessories, etc.
*We generally send wrapping bags unwrapped, but if you wish for wrapped bags, please specify it when ordering.
*The number of wrapping bags is limited. Please note that it will end once supplies run out.
◆Regarding Out of Stock Items
*Our products are sold at physical stores and on multiple shopping sites, so the stock status may not be reflected at the time of your order.
Therefore, we may accept orders even if there is no stock.
We apologize for any inconvenience, but if an item is out of stock, we will contact you after the start of business hours of the mail-order division.
◆Regarding In-Store Pickup
*If you wish to pick up in-store, please be sure to make an appointment in advance. The store and online shop are separate departments with different business hours, so please understand that it may take more time and communication than usual to respond.
*After business hours on Saturdays, Sundays, holidays, and Fridays, we will not be able to confirm or respond to orders or inquiries until the start of business on the next business day.
・Basic responses will be made during business hours from Monday to Friday on weekdays, and no processing of inquiries or orders can be done on Saturdays, Sundays, or holidays. We appreciate your understanding and cooperation as we will not be able to confirm or respond to orders or inquiries until the start of business on Monday after the holiday period.
・The store and online shop have different operating staff and may have different business days, so even if you visit the store without receiving notification from us about the possible pickup date, there is a possibility that we may not be able to hand over the product on your desired date or may not even be aware of your order.
・We will send you an email with the possible pickup date, so please be sure to visit after the possible pickup date.
・This campaign is originally intended for orders, payments, and shipping completion within the online shop.
◆Other Notes
*We cannot guarantee compensation if an order cannot be completed within the campaign period due to reasons such as business days, business hours, or staffing, and we are unable to respond to customer inquiries. We appreciate your understanding. If you have any questions, please contact us as soon as possible, and we will answer them on our business days.
Contact: info@nbh-iseya.co.jp
*Due to staffing, please contact us via the email address above, not by phone, regardless of business hours.
ISEYA ONLINE
